Refund policy
At Style Lounge Apparel, our goal is to offer a transparent and straightforward shopping experience.
Please read this policy carefully before placing an order. By purchasing from our website, you agree to the terms set out below.
Return Period
Eligible items may be returned within 100 days of delivery, subject to the conditions below.
Conditions for Returns
An item is eligible for return if:
It is unused, unworn, and undamaged
It is in its original condition
All original labels and packaging are intact
The return request is submitted within the return period
The return has been pre-authorized by our customer service team
Trying items on for fit (just as you would in a retail store) is permitted.
Where there are visible signs of wear, washing, or damage, a reduction in value may be applied.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 100 days of delivery so that we can review and resolve the issue as quickly as possible.
To submit a report, email support@styleloungeapparel.com with:
Your order number
Clear photos of the item and the original packaging
A short description of the issue
Eligible claims submitted within this timeframe may qualify for a replacement, a partial refund, store credit, or another suitable resolution, depending on the circumstances and the evidence provided.
Claims submitted more than 100 days after delivery may no longer qualify for a free replacement or refund.
Items Excluded from Returns
Returns are not accepted for:
Items damaged through improper use
Items returned without prior approval or after the 100-day window
Return Shipping and Address
All returns must be sent only to the return address provided by our customer service team following approval. Returns sent to any other address cannot be processed.
Customers are responsible for all return shipping costs, except for defective, damaged, or incorrect items, which we cover.
Style Lounge Apparel is not responsible for return parcels that are delayed or lost in transit.
How to Start a Return
To request a return, email support@styleloungeapparel.com with:
Your order number
The item(s) you wish to return
The reason for the return
Clear photos (required for damaged or defective items)
Your full name and shipping address
You will receive instructions within 24 to 48 hours on working days.
Order Cancellations
Orders may be cancelled within 30 minutes of purchase.
Once processing has begun, cancellation requests may be declined depending on the status of the order.
After delivery, a return may be requested in accordance with this policy.
Refunds
Once your return has been received and inspected:
You will be notified of the outcome
Approved refunds are issued to the original payment method
After we receive your return package, we will complete the inspection within 7 business days and issue your refund within that timeframe.
Once the refund has been processed, the funds should appear in your account and on your statement within 3 to 5 business days, depending on your bank, credit card, or payment processor.
Original shipping costs are non-refundable. No restocking fee applies.
Exchanges
We offer exchanges. Email support@styleloungeapparel.com with your order number and the item, size, or color you'd like instead. Once your return is approved and received, we ship the replacement.
How Discounts Work When You Return Items
If your order included a promotional discount (such as bundle deals, Stack and Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.
Discounts are recalculated based on the items you keep, rather than on the items originally purchased.
Example: If you return items and, as a result, no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.
Refunds are always based on the final qualifying order value after returns.
Store Credit
In certain cases, store credit may be offered at our discretion.
Store credit is non-refundable and can only be issued once per order.
Failed Delivery or Incorrect Address
If an order is returned to us because of an incomplete or incorrect address provided at checkout, we may either:
Arrange a redelivery once the parcel arrives back at our warehouse and the correct address has been confirmed, or
Offer store credit as a gesture of goodwill, depending on the condition of the returned items
If the returned items are not in their original condition, a reduction in value may apply.
Policy Updates
Style Lounge Apparel reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.
Contact
Store Name: Style Lounge Apparel
Company Name: Elevads LLC
Company No.: B20250352083
Business Address: 2108 N St, Ste N, Sacramento, CA 95816-5712, USA
Email: support@styleloungeapparel.com
Phone: +1 505 407 8491
Business Days: Monday To Friday, 8:00 AM To 5:00 PM (ET)
Replies within 24 to 48 hours on working days.